Hours, breaks, days off and booking rules

Clients can only book a slot that is inside someone's working hours, outside their breaks, not on a day off or a closure, and allowed by your booking rules. Here is where each of those lives.

Working hours — per staff member

More → Staff → (person) → Hours. Each person has their own week. A stylist who works Tuesday to Saturday simply has Sunday and Monday switched off. Hours are per location if you have more than one.

Breaks — repeat every week

Lunch, prayer, school run: More → Staff → (person) → Breaks. A break repeats on the same weekday every week and shows as a hatched block on the calendar. Clients cannot book across it.

Time off — one-off

Sick day, holiday, training: open the calendar, use Block time, pick the person and the dates. It shows hatched like a break and blocks online booking for that period only.

Closures — the whole salon

Holy Week, a public holiday, a renovation week: Settings → Closures. A closure applies to every staff member at the location and greys the day out on the client's date picker.

Booking rules — Settings → Profile → Online booking

Four switches that apply to online bookings only (you can still book anything by hand at the desk):

• Minimum notice — how close to the start a client can book. One hour is the default; a nail bar may want 30 minutes, a clinic a day.
• Book up to — how far ahead clients can see. 60 days is the default.
• Buffer between appointments — cleaning or set-up time added after every booking, for everyone. 0 by default.
• Pause online booking — your page stays visible with a "call to book" notice and your phone number. Use it when you are full, short-staffed or on holiday. Switch it back off to reopen.

How the calendar shows it

Working hours are white; everything blocked is hatched grey; the gold line is now. If a client tells you a time is not showing, check these in order: the person's hours for that weekday, a break, time off, a closure, then the minimum notice.